Return Policy

RETURN POLICY

We have a 14 day EXCHANGE or STORE CREDIT policy, which means you have 14 days after receiving your item to request a change.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

To start a return, contact us at therustynova@gmail.com. If your return is accepted, you will be in charge of the return shipping costs. Instructions on how and where to send your package will be sent. Items sent back to us without first requesting a return will not be accepted.

DAMAGE and ISSUES

Please inspect your order upon reception and contact us immediately if the Item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/ NON-RETURNABLE ITEMS

Accessories and sale items cannot be returned.